Transform Your Customer Support with Dynamics Customer Service Solutions
Your company’s success directly depends on the number and loyalty of your customers. That is why it is important not only to create a perfect product but also to provide quality customer service at every stage of interaction. This applies to pre-sales consultation, customer support throughout the project, and retention. All these aspects allow you to retain customer loyalty and meet their needs quickly and efficiently. Implement reliable software with Dynamics 365 Customer Service consultant to handle everything!
Here are the solutions you get:
Omnichannel for Customer Service
This solution allows you to support customers across different channels, including chat, email, phone, SMS, and social media. This way, operators can see all customer inquiries in one window and respond quickly to all of them.
Customer Service Workspace
The module includes a workspace for agents with built-in tools for multi-session work, AI-based recommendations, and knowledge integration. It increases performance and reduces response time.
Virtual Agent for Customer Service (Power Virtual Agents)
You may reduce manual work with AI chatbots! They respond to typical customer requests automatically. The bots work 24/7, reduce the workload on operators, and can be configured without code.
Unified Routing
With this solution, each customer will be assigned a relevant agent to resolve their issues. It works as follows: an intelligent call routing mechanism directs each query to the most suitable specialist based on their skills, workload, and priorities. It is crucial for load balancing and immediate issue resolution.
Knowledge Management
Where to store all information about products or services? An extensive knowledge base is the perfect solution. The system supports the creation, approval, and updating of articles in such a knowledge base, and offers relevant materials during the dialogue.
Customer Voice Integration
Improve your service based on customer experience! The system allows you to collect feedback through surveys immediately after interacting with customers. It allows you to track satisfaction levels, identify gaps, and make improvements.
Hire Dynamics Customer Service consultants to benefit from all the solutions and transform your customer experience!
Why Choose Us to Hire Dynamics Customer Service Consultants?
Pre-Vetted Dynamics 365 Customer Service Talent Pool
Our clients share the problem of a long and unsuccessful search for reliable specialized experts. That is why we decided to solve this issue in advance and create an extensive database of Dynamics specialists divided by modules, industries, level of experience, and other criteria. You are sure to find the perfect professional for you here!
Staffing Solution Tailored to Your Brand
When recruiting on our part, we comply with your rules, regulations, and policies. It is a full-fledged alternative to the HR department, as we act in line with your corporate values and requirements.
White-Label Dedicated Customer Service Team
We practice cooperation based on the White Label model. In this scenario, Dynamics Customer Service consultants will be fully integrated into your team and adhere to your corporate style in every detail, from emails to dress code.
Our Models of Providing Dynamics Customer Service Consulting Services
Our significant advantage is that we offer to hire proven resources quickly and flexibly. We have several cooperation models, from which you can choose the one that is most relevant to you at a specific point in the project. You can engage part-time resources, assemble a dedicated team, or hire a consultant locally anywhere in the world. Here’s how our models work:
Dedicated Team
We form a full-fledged team to work entirely on your project. This approach is perfect for long-term cooperation where integration with in-house staff is crucial.
Full-Time Specialist
Need full-time expert involvement? We will select a Dynamics 365 Customer Service consultant for you who will work full-time 40 hours a week, according to your schedule.
Part-Time Consultant
This format is ideal for companies that need support without full-time involvement. It is a flexible and cost-effective option, so you may scale it as needed.
Recruitment
We take care of all HR issues and hire technical experts. It allows you to focus on managing your team and the technical aspects.
Consulting
We offer regular & one-time consultations to analyze your system, identify gaps, and implement the most effective solutions. Our experts help you find the best tools and improve customer service.
Technical Interview
Our senior experts conduct technical interviews with candidates to ensure that their experience matches your requirements. As a result, you get proven and truly competent specialists on your team.
The Process of Providing Our Services
The process of working with Dynamics 365 Customer Service implementation consultants is designed to deliver fast and high-quality results. At the same time, we maintain transparent communication at every stage and listen to your needs. Here's how it works step by step:
Consultation and Requirements Gathering
First of all, we schedule an online consultation to discuss and study your needs and the technical requirements of the project. It allows us to set specific tasks and move forward with a clear plan.
Consultant Selection
We select specialists with relevant experience in similar projects. All candidates agree with you on further cooperation, so you will have a direct influence on the formation of your team.
Onboarding
Once the consultant has been approved, we integrate them into the team and begin the onboarding process. We take care of access to all tools and motivation, while you can focus on the technical side.
Implementation & Configuration
Next, we move on to the implementation phase. We customize Dynamics 365 to suit your industry, local requirements, and your company’s specific needs. As a result, you get a solution that fully meets your expectations.
Testing
After configuration, we conduct comprehensive testing to ensure that the system is bug-free. We identify gaps and resolve potential issues before launch.
Post-Implementation Support
Finally, we provide regular technical support for the software. It makes your solution durable and well-functioning even after several years.
Why Choose Our Dynamics 365 Services?
Customers choose our Dynamics Customer Service consultants for hire for the opportunity to obtain proven resources as quickly as possible. At the same time, we offer a flexible approach that allows you to adjust the level of expert involvement as your workload grows.
Here are a few more reasons to choose us:
You Get
Access to Dynamics 365 Customer Service specialists ASAP
Flexible cooperation models
Expertise in technical & local recruiting
Industry-specific solutions
Ability to manage resources directly from your side
Privacy and White label cooperation
Are you looking to hire a Dynamics 365 Customer Service consultant?
Share your requests and get relevant candidates!
Partner with Leaders
We are the best company to hire Microsoft Dynamics developers.
With access to top talents, we gained trust and recognition among businesses in various niches all over the world.
Our clients are from 20+ countries:
Switzerland
Germany
Belgium
United States
Japan
Denmark
United Kingdom
Sweden
Canada
France
Spain
Netherlands
Israel
Australia
and More!
As Seen On:
